Which documents do you accept for verification?

Verification has two levels. Identity verification lets you use the card straight away. Address verification lifts the starting cap of $2,500 a month and gives you your plan’s full limits.

Level 1: identity

You need to be 18 or older and to photograph one of the following, in colour, with all four corners visible:

• A passport from any country
• A national identity card from a country in the European Economic Area or Switzerland
• A residence permit issued by the country you live in
• In the United Kingdom and Australia, a full photocard driving licence
• In Mexico, the voter identity card or a passport
• In Colombia, the cédula de ciudadanía or, for foreign residents, the cédula de extranjería
• In Chile and Peru, the national identity card

We then ask for a video selfie of about five seconds in which you turn your head slowly. Expired documents are not accepted, even within a grace period your government allows.

Level 2: address

Upload one document showing your name and home address, dated within the last 3 months:

• Bank or card statement
• Electricity, water, gas or landline bill
• Tax letter or a government benefits letter
• Tenancy agreement signed in the last 12 months

We cannot accept mobile phone bills, insurance letters, screenshots of an online banking page, or documents addressed to a P.O. box.

How long it takes

92% of identity checks are decided within 10 minutes. Address checks take up to 1 business day. If we need a person to look at your documents, it can take up to 2 business days; we email you when that happens.

Was this not what you needed? Contact support or go back to the help centre.