Help centre
How can we help?
Answers to the questions our support team hears most. If you can’t find yours, write to us from the app; it is the fastest way to reach someone who can see your account.
Popular articles
- 01Why was my card declined?Decline codes, what each one means and how to fix it.→
- 02Which documents do you accept for verification?Identity documents by country, proof of address and review times.→
- 03My card is lost or stolenFreeze, report and replace, and what we refund.→
- 04How do refunds from shops work?Timing, the currency a refund arrives in, and partial refunds.→
- 05I sent crypto on the wrong networkWhat can be recovered, what it costs and how long it takes.→
Reference
- FFee schedule and limitsSpreads, top-up charges, ATM fees and limits per plan.→
- ASupported assets and networksMinimum deposits and confirmation times.→
- CCountry availabilityWhere you can open an account and get a metal card.→
- QFrequently asked questionsShort answers about the account, the card and the company.→
Still stuck?
In-app chat is open 24 hours a day. Response times depend on your plan. If your card has been lost or stolen, call +44 20 7946 0731 at any hour. Other ways to reach us are on the contact page.