Contact
Talk to us.
The fastest way to reach someone who can see your account is the chat in the app. For everything else, here is who to write to and when we answer.
Support
| Channel | Details | Hours |
|---|---|---|
| In-app chat | Profile, Help, Chat | 24 hours, every day |
| Email, English | support@velorinpay.com | Answered 08:00–20:00 UK time, every day |
| Email, Spanish | soporte@velorinpay.com | Answered Monday to Saturday, 07:00–22:00 Mexico City time |
| Lost or stolen card | +44 20 7946 0731 | 24 hours, every day |
| General telephone | +44 20 7946 0418 | Monday to Friday, 08:00–18:00 UK time |
We will never ask for your passkey, a one-time code or your card PIN, by phone, chat or email.
Other enquiries
- Business accounts
- business@velorinpay.com
- Press
- press@velorinpay.com
- Jobs
- jobs@velorinpay.com
- Security reports
- security@velorinpay.com
- Data protection
- privacy@velorinpay.com
- Complaints
- complaints@velorinpay.com. We acknowledge within 3 business days and send a final answer within 15 business days.
Post
Velorin Pay Ltd
41 Fennick Row, 3rd floor
London EC2A 4QX
United Kingdom
The London office does not receive visitors without an appointment, and support cannot be given at the door. Letters are scanned the day they arrive.
