FAQ
Questions, answered briefly.
Short answers to what people ask before they open an account. For anything about a specific payment or your verification, the help centre goes into more detail.
14 questions in four groups
The account
Who can open a Velorin account?
Anyone aged 18 or over who lives in one of the 46 supported countries and passes identity verification. The complete list is on country availability.
Is Velorin a bank?
No. Velorin Pay is not a bank and crypto balances are not bank deposits. They are not covered by any deposit protection scheme. Please read the risk disclosure.
Can I have more than one account?
No. One personal account per person. You can have a personal and a business account at the same time.
How do I close my account?
From the app, Settings, Account, Close account. Withdraw or convert your balances first. Closing is free; we keep records for the period the law requires, explained in our privacy notice.
The card
Which card network does Velorin use?
Velorin cards run on a major international card network and are accepted wherever that network is accepted, online and in shops.
Can I choose the design of my metal card?
Yes, in Graphite, Bone or Cinnabar. See the card.
Does the card work with my phone?
Yes. Both the virtual and the metal card can be added to the wallet on your phone or watch.
Can I get a plastic card?
No. Velorin cards are virtual or metal.
Money
What happens when I pay with Bitcoin?
We sell the exact amount of Bitcoin needed at the moment of payment and pay the shop in its currency. How the rate is fixed is explained in how it works.
Do I earn interest on my balance?
No. Velorin does not pay interest or yield, and does not lend out your crypto.
Is there a charge if I don’t use the card?
No. There is no inactivity fee. Everything we charge is on the fee schedule.
Do I have to pay tax?
Possibly. Paying with crypto is a sale of that crypto, and many countries tax gains. The app exports your full conversion history. We cannot give tax advice.
Company
Where is Velorin based?
London, with offices in Lisbon and Mexico City. See about.
How do I contact support?
In-app chat, 24 hours a day, or email. See contact.