why was my card declined hotels car hire and petrol stations

Hotels, car hire and petrol stations often reserve more than you will spend, for example a fuel pump may reserve $150 for a $40 fill, and the reserved amount must be covered by a single balance at the moment of authorisation [1]. The difference is released when the merchant finalises, usually within 3 days and at most 7 [1]. If the terminal declines and the app shows no notification, the request may not have reached Velorin Pay, so ask to tap or use your phone wallet [2]. The app shows a short code for each decline explaining the reason, such as no single balance covering the full amount, so you can top up or move a larger balance higher in your spend order [3].

Sources

• [1][2][3] Why was my card declined?

Answered from the Velorin Pay knowledge base.

Follow-up questions

• Why was my card declined? — Declined with no notification

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