talk to us

The fastest way to reach someone who can see your account is the in-app chat [1]. Support is available by chat, Profile, Help, and by phone or email, with hours varying by channel: the +44 20 7946 0731 line runs 24 hours, while the support@velorinpay.com email is answered 08:00–20:00 UK time [2]. Business, press, jobs, security, privacy and complaints each have their own address [3]. Complaints are acknowledged within 3 business days and given a final answer within 15 business days [3]. Postal mail goes to the London office at 41 Fennick Row, but visitors need an appointment and support cannot be given at the door [4]. Velorin Pay will never ask for your passkey, a one-time code or your card PIN [2].

Sources

• [1][2][3][4] Talk to us.

Answered from the Velorin Pay knowledge base.

Follow-up questions

• Talk to us. — Support
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