my card is lost or stolen if your phone is stolen too

If your phone is stolen too, call the card line on +44 20 7946 0731, which is answered 24 hours a day. The team will freeze all your cards and sign out every device, and to use the app on a new phone you will need to repeat the video selfie [1][4]. If you shared your PIN or approved a payment in the app yourself, the payment may not be treated as unauthorised [1].

Sources

• [1][4] My card is lost or stolen

Answered from the Velorin Pay knowledge base.

Follow-up questions

• My card is lost or stolen — 1. Freeze
• My card is lost or stolen — 2. Check recent payments
• My card is lost or stolen — 3. Replace

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