my card is lost or stolen 2 check recent payments

Freeze the card first in the app under Cards, or call the card line on +44 20 7946 0731, which is answered 24 hours a day [4]. Then check recent payments for any you did not make, and tap them to choose "I don't recognise this" [1]. You can report unauthorised payments for up to 13 months after the payment date [1]. If you shared your PIN or approved a payment yourself, it may not be treated as unauthorised [3]. To replace the card, choose Replace in the app; this cancels the old card permanently [5].

Sources

• [4][1][3][5] My card is lost or stolen

Answered from the Velorin Pay knowledge base.

Follow-up questions

• My card is lost or stolen — 3. Replace
• My card is lost or stolen — If your phone is stolen too
• My card is lost or stolen — 1. Freeze

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