my card is lost or stolen 3 replace

If your card is lost or stolen, freeze it first in the app under Cards, or call the card line on +44 20 7946 0731, which is answered 24 hours a day [4]. Then check recent payments and report any you don't recognise; unauthorised payments can be reported for up to 13 months after the payment date [5]. To replace it, choose Replace, which cancels the old card permanently [2]. A replacement virtual card is ready immediately, while a metal card is dispatched within 5 business days [2]. If your phone was stolen too, the card line will freeze all cards and sign out every device [3].

Sources

• [4][5][2][3] My card is lost or stolen

Answered from the Velorin Pay knowledge base.

Follow-up questions

• My card is lost or stolen — If your phone is stolen too
• My card is lost or stolen — 1. Freeze
• My card is lost or stolen — 2. Check recent payments

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