my card is lost or stolen 1 freeze

Freeze the card first: open the app, go to Cards, choose the card and tap Freeze, which stops new payments immediately and is reversible [1][2]. If you don't have your phone, call the card line on +44 20 7946 0731, answered 24 hours a day; you will be asked three security questions before the card is blocked [2]. If your phone is also stolen, call the card line to freeze all cards and sign out every device [3].

Sources

• [1][2][3] My card is lost or stolen

Answered from the Velorin Pay knowledge base.

Follow-up questions

• My card is lost or stolen — 2. Check recent payments
• My card is lost or stolen — 3. Replace
• My card is lost or stolen — If your phone is stolen too

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