how do refunds from shops work when the shop doesn't refund

If a shop agreed to a refund but hasn't sent it after 15 business days, open the payment in the app and choose Dispute, which is possible up to 120 days after the payment was made [1]. Disputes are free and usually resolved within 45 days [1]. Refunds generally arrive 3 to 10 business days after the shop processes them, a timing set by the shop and its bank [3]. Refunds are credited in a stablecoin: EURC for euro billing and USDC for other currencies [6].

Sources

• [1][3][6] How do refunds from shops work?

Answered from the Velorin Pay knowledge base.

Follow-up questions

• How do refunds from shops work? — How long
• How do refunds from shops work? — What you get back
• How do refunds from shops work? — Partial refunds and cancellations

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