how do refunds from shops work how long

Most refunds from shops arrive 3 to 10 business days after the shop processes them, and the timing is set by the shop and its bank rather than by Velorin Pay [1]. A pending refund appears in the app once the card network confirms it is on its way [1]. If a shop agreed to a refund and hasn't sent it after 15 business days, you can open the payment in the app and choose Dispute, which is free and usually resolved within 45 days [3]. Refunds are credited in a stablecoin, EURC for euro billing and USDC for other currencies, rather than the asset originally spent [6].

Sources

• [1][3][6] How do refunds from shops work?

Answered from the Velorin Pay knowledge base.

Follow-up questions

• How do refunds from shops work? — What you get back
• How do refunds from shops work? — Partial refunds and cancellations
• How do refunds from shops work? — When the shop doesn’t refund

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