how do refunds from shops work

A refund is the shop sending money back to your card, credited to your account once it arrives [1]. Most refunds arrive 3 to 10 business days after the shop processes them, and the shop and its bank set that timing [2]. If a shop agreed to a refund and hasn't sent it after 15 business days, you can open the payment in the app and choose Dispute, which is free and usually resolved within 45 days [3]. Refunds are credited in a stablecoin: EURC if your billing currency is euro, otherwise USDC, converted at the rate on the day the refund arrives [6]. You can switch to local currency in Settings, Refunds, which applies to refunds arriving after the change [5].

Sources

• [1][2][3][6][5] How do refunds from shops work?

Answered from the Velorin Pay knowledge base.

Follow-up questions

• How do refunds from shops work? — How long
• How do refunds from shops work? — What you get back
• How do refunds from shops work? — Partial refunds and cancellations

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