how can we help

The passages show a Velorin Pay help centre with popular articles and support channels, including in-app chat open 24 hours a day and a phone line for lost or stolen cards [2][4]. For a lost or stolen card, you should freeze the card first, since it is reversible and stops new payments immediately [7]. For sending crypto on the wrong network, the app's deposit screen shows the network above the address [8]. You can also write to support from the app, which is the fastest way to reach someone who can see your account [1].

Sources

• [2][4][1] How can we help?
• [7] My card is lost or stolen
• [8] I sent crypto on the wrong network

Answered from the Velorin Pay knowledge base.

Follow-up questions

• How can we help? — Popular articles
• My card is lost or stolen — 1. Freeze
• I sent crypto on the wrong network — Asking for a recovery

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